Practical guides: what do I do, in my role?
Support has to work where the child lives, learns and meets other people. These guides turn understanding into actions, named responsibilities and changes that can be checked with the child.
Choose the situation
A child is becoming overwhelmed
what to do now, give space, arrange a break and support return to class
A child is bullied or excluded
protect the child, investigate, assign responsibilities and check the result
A child repeatedly crosses another child's boundaries
protect, understand, change the conditions and check the plan
When concerns are dismissed or support is not working
Requests, written reasons, review, alternatives and support while waiting.
Assessment and support: clear steps, written decisions
A proposed service-owned process, grounded in existing guidance.
Listen to the child
The child must be able to direct the support
“Ask the child” is inadequate if the answer never changes the plan.
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